Santoshi KC
I have been working in Nepal’s civil service for the past nine years.
My academic background is in Political Science, Public Administration and Law. I hold a degree in Political Science, a Master’s in Public Administration, and an LLB.
But over the years, I have realised that qualifications only tell part of the story. Much of what I have learned has come from the work itself — understanding procedures, working with institutions, dealing with practical issues, and listening to the people who have to navigate these systems.
That experience is what led me to start this website.
About Santoshi KC
I have spent much of my professional life working within the public system. It has given me an opportunity to see how policies, procedures and decisions work in practice.
It has also shown me something else.
Information that seems straightforward from inside an institution can sometimes be surprisingly difficult to understand from the outside.
A notice may be written correctly but still leave people wondering what they are actually supposed to do. A government service may be available, but finding the right information can take time. And sometimes the answer is there, but spread across different documents, offices or websites.
I have come across these situations many times in my work.
So I wanted to create a place where useful information could be brought together and explained in a more practical way.
I write from the perspective I know — that of someone who has worked within the public system, while also understanding that people outside it may not be familiar with how things work.
I don’t intend to speak for the government, and I don’t claim to have every answer.
I simply want to share what I know, explain what I can, and guide people towards the right source when something needs to be checked.
What You’ll Find Here
Citizen Portal is a practical starting point for commonly used government services and information — including passport, driving licence, National ID, tax, Loksewa and examination results.
f you are looking for a government service or an important public resource, you can start here: Visit the Citizen Portal.
Officer’s Diary is where I write about public service and working life from my own experience. Some things are easier to understand when they are explained by someone who has actually worked through them.
Public Insights covers laws, policies, governance and public systems in simpler language. It includes Policy and Governance, for understanding institutions and processes, and Current Watch, for important and developing situations where timely and reliable information matters.
Career and Jobs looks at different career choices — Loksewa, banking, the private sector, NGOs, teaching, technology and others. Career decisions are personal, and there is rarely one answer that works for everyone. I hope to share the practical side of those choices, based on what I have seen and learned.
Self Growth is about the things that help us grow over time — discipline, confidence, learning, consistency and the willingness to keep working on ourselves.
The Standard I Try to Follow
I try to be careful with information because I know that people may make real decisions based on what they read.
I check information against public records and reliable sources before publishing. If something is not confirmed, I would rather say that than guess.
For matters of law, the Nepal Law Commission remains the authoritative source.
I also have clear boundaries about what I share. I do not publish confidential government information, and I do not use this platform to unnecessarily name or criticise individuals.
What you read here reflects my own experience and understanding. It is not official government advice.
If something directly affects your application, rights, responsibilities or individual circumstances, please confirm it with the concerned authority.
Why I Started This
Nine years in public service have changed the way I look at information.
When you work inside a system for a long time, many procedures start to feel familiar. You know where to look, whom to ask, and which part of a document matters.
But for someone encountering that system for the first time, it can be a completely different experience.
I have not forgotten that.
That is one reason I continue to value clear, practical information.
If something on this website helps someone understand a process, find the right service, prepare a little better, or avoid unnecessary confusion, then I feel the effort is worthwhile.
I am still learning too. My experience does not make me right about everything, and I believe good information should always leave room for correction and improvement.
If you find something that needs correcting, have a question, or think there is something that should be explained better, I would be glad to hear from you.
Thank you for being here.
— Santoshi KC